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Question 1

How do I earn IDH Style Rewards points?

Answer

You earn a point for every $1 spent on the purchase of product at IDH, excluding HST and delivery fees.

Question 2

Is there a fee to participate in the IDH Style Rewards program?

Answer

No, your membership in our Style Rewards Program is FREE.

Question 3

Are purchases made using an IDH Gift Card eligible for Style Rewards points?

Answer

Points are earned on Gift Cards at time of purchase. The customer that bought the Gift Card initially will earn points on that purchase. Therefore, purchases made using a Gift Card are not eligible for Style Rewards points (since the points have already been awarded).

Question 4

Will I get points for purchases made prior to the start of the rewards program?

Answer

No. Style Rewards are only available for purchases made as of April 27, 2019 or later. No purchases made or custom orders placed prior to this date are eligible for points.

Question 5

Do my points expire?

Answer

Style Rewards points do not expire.

Question 6

Do you have any restrictions to when I can redeem my points?

Answer

The only time you are unable to redeem your points is on purchases made during the ANNUAL TENT SALE (usually held the weekend after Labour Day). You will however, still earn points on purchases made during this period.

Question 7

Can I use my points to buy items that are on sale?

Answer

Yes, you can use your points against sale purchases. The only time you CAN NOT use your points is during our Annual Tent Sale.

Question 8

What happens to my points when I return my purchase?

Answer

The IDH return policy is such that you can only return product for store credit (if returned within 7 days). We do not issue refunds. So, you will keep your points but when you use your store credit, you will not earn additional Style Rewards points.

Question 9

What happens to my points when I return cancel my custom order?

Answer

Any points that were earned on a cancelled custom order will be voided.

Question 10

Is there a referral bonus, for inviting my friend to join the program?

Answer

When you refer a new member to the IDH Style Rewards program, and they sign up for an account, you earn 100 points. When the new member makes their first purchase over $75, you earn an additional 100 points. The referred member will receive 100 points for accepting your invitation to join the IDH Style Rewards program and signing up for an account.

Question 11

How do I redeem my Style Rewards?

Answer

Once you earn 3000 Rewards Points, you will have a $100 IDH Credit added to your account. When you want to redeem it, simply log into your account at checkout and tell your sales associate to redeem it. They will apply it to the balance of your bill. If your total owing is less than $100, you will lose the balance of your Rewards Dollars credit. Example: If you have earned $100 Rewards Dollars, but your total owing is $85, you will lose the remaining $15.

Question 12

Are there expiration dates attached to the special offers I earn?

Answer

Depending on the offer, there will be limited time for you to redeem the special offer. Expiry dates will be clearly marked on the offer that you will receive through your email.

Question 13

How do I achieve Platinum Club status?

Answer

You will automatically be upgraded to Platinum Club status when you spend at least $10,000 in a 12-month period. Platinum members have additional benefits, as outlined on our website.

Question 14

I am a Professional Designer, currently enrolled in the IDH Designer Program. Am I eligible to earn rewards?

Answer

Yes! External Designers registered with the IDH Designer Program are eligible for the Style Rewards Program. When making purchases using their designer discount, points will only be earned on the total after the 15% designer discount has been applied.

Question 15

How can I check my Style Rewards Balance

Answer

Members can check the Rewards Dollars balance in their accounts by visiting our store and checking your account on the tablet provided at the sales counter.

Question 16

I don’t need anything for my home. Can I give my Style Rewards to a friend?

Answer

No. Style Rewards account balances are not transferable from one Style Rewards member to another. A personal photo ID may be requested upon redemption. Since they do not expire, you can save your rewards for when you have something on your wishlist.

WE ARE OPEN! READ ABOUT OUR COVID-19 PROTOCOL AND UPDATED HOURS HERE.

1 point earned for every $1 spent

redeem points for FREE CREDIT

birthday offer

referral bonus

invitations to special events

... and more!

Frequently Asked Questions